Privacy Policy

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Red Circle Healthcare Advisory (“we” or “us”) is committed to protecting your privacy. This privacy policy explains how we collect, use, and disclose information about you when you use our website (pinewoodsclinic.com) or interact with us in other ways.

Information we collect

We may collect information about you directly from you, automatically through your use of our website, or from third parties. The types of information we may collect include:

• Personal information, such as your name, email address, phone number, and other contact information.
• Payment information, such as your credit card number or other payment details.
• Usage information, such as your IP address, browser type, and operating system.

We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide health care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide. 

Information automatically collected

We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies, you can see more about the cookies we use below.

How we use your information

We may use the information we collect for various purposes, including:

• Providing our services to you.
• Communicating with you about our services, including sending you newsletters, promotional materials, or other marketing communications.
• Improving our website and services, such as by analysing how users interact with our website and services.
• Complying with legal obligations or enforcing our rights.

Information Retention Policy

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years, however for some medical records we are required to keep them for a minimum of 8 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Information Sharing and Disclosure

We may share your information with third parties, including:

• Service providers who perform services on our behalf, such as payment processors and email providers.
• Public health authorities or law enforcement officials as required by law or to protect our legal rights.

Your Choices

You may have certain rights regarding your information under applicable laws, such as the right to access, correct, or delete your information. 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at James.wilson@redcirclehca.com or mailing us at: Somerset House, Church Road, South Gloucestershire, GL9 1 HT.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with us. 

If you have any concerns about how we use your information and you do not feel able to discuss it with us, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to collect information about your browsing activities. You can control cookies through your browser settings or via the settings below.

Platforms we use:

• Content Optimisation 
  YouTube video embed
• Functionality and Infrastructure Optimisation
• Retargeting Platforms
  Facebook Custom Audience, Facebook Remarketing and Google Ads Remarketing
• Web and Mobile Analytics
  Hotjar, Google Analytics and Google Tag Manager
• Website Testing
  VWO

Cookie Settings

Analytics Cookies
Marketing Cookies

Controls for Do Not Track Features 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. 

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at james.wilson@redcirclehca.com or mailing us at: Red Circle Healthcare Advisory, Somerset House, Church Road, South Gloucestershire, GL9 1HT.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will provide notice to you by email or by posting a notice on our website.